Semi-Custom Invitation Design Contract
Welcome to Pirouette Paper! I am so pleased you have chosen a semi-custom invitation suite for your big day! Here is how everything works and hopefully this helps you understand the behind-the-scenes processes of semi-custom design!
GET STARTED IN 3 STEPS: After an initial consultation, in-person, over the phone or email, you’ll receive an initial invoice and timeline. When you are ready for me to work on your proof, follow these 3 steps:
1) Submit the 50% non-refundable retainer in person by cash or money order, or online through emailed invoice,
2) Submit wording form to me, and
3) Submit your approval to start design by reading this page, filling out the form at the bottom and submitting it to me!
With your initial invoice, you will receive a timeline for a target proof approval and a pick-up date. Your deposit is nonrefundable and pays for all custom design time, proofing, and materials.
Current clients are required to read this page and sign off that the expectations described on this page are understood prior to proof approval and production. Please submit this form back to me as soon as possible, so I can get started on your design.
THE PROOFING PROCESS
Once your deposit, wording, and agreement approval are received, the design process begins! You'll receive your first proof once the retainer is paid, wording form is submitted and this contract is signed. The first page of the proof is my full cost and materials proposal where you will confirm quantities and pricing. Initial design directions for wedding invitation suites will include all elements chosen. With semi-custom suites, you will receive two rounds of proofs plus a final design release.
Most proofs are designed to actual paper size, using the chosen ink colors. All proof edits require additional proof reviews and take 2-4 days depending on the changes and the busy season, and your timeline will be updated if additional proofs are required. If the scope of your design should change dramatically during the proof process, a new cost proposal must be approved, and a new timeline will need to be evaluated. Every item must be proofed, even single-print signs. If you do not see an item in your proof, it will not be printed. If any color shown is drastically different than you requested, tell me! Each client is given four proofs after initial consultation, and proofs after those will be charged $50.
APPROVING YOUR PROOF: Your proof is ready for print when you say it is! I will do an initial check while making the proof, but the final inspection of all spelling and information is your responsibility. After the final proof, you will receive a final design release with the updated costs, final design that will be sent to print and a checklist for you to double check everything. You must sign and return the last page of the proof to begin production. Your signature confirms that you approve all materials and quantities, as well as the design and text. If the proofing process runs past the target approval date given at consultation, the target pick-up date will move back accordingly. Rush fees can be assessed to speed things along, but the average production time is 3-4 weeks after proof approval.
*PROOFS are created in color; however, colors will vary between computer screens. Your prints will be made in the colors chosen during your consultation.
*CHANGES after final design release approval will be charged $100 and require a new proof. If in mid-production, fees may be assessed to order new materials. Rush fees will be applied if changes or additions are made or if client deadlines are not met.
AFTER YOU APPROVE: Once you sign the final design release, all print files listed in said release will be sent to my trusted printer. At the time of final design release is when the remaining balance to your invitation invoice or package is due.
YOUR FINISHED PRODUCT: All products in my studio are handmade and designed to each client’s specifications. Most of these designs are unique, being created for the very first time. Actual printed samples, however, require as much time and set up as running the full project and are not offered.
TAKING YOUR PAPERS HOME: The first page of your proof includes the project completion date. After a smooth, timely proofing process, this date is when you can plan to pick up or get delivered. I will confirm completion with you shortly beforehand. The balance of your invoice should have already been paid at time of signing, and any remaining payment is required to take your materials home or before it’s shipped to you. Please count and review all items within 72 hours of pick up or delivery.
ASSEMBLY: I will deliver your project to you ready for you to assemble. If your project involves assembly on my end or you would like me to assemble them for you and it is not mentioned before print, assembly charges will be billed to you.
TO ENSURE A SMOOTH PROCESS, THE FOLLOWING POINTS SHOULD BE NOTED:
*ALL VISITS from initial consult to final pick up must be scheduled by appointment. All projects include one (1) 60-90 minute consultation plus (1) 30 minute follow-up visit; additional consultation time is billed at $100/hr. If unable to meet in person, a video consultation will be arranged.
*I AM A DESIGNER and respect the work of other invitation artists. I am excited to review your paper inspirations; however, I will not copy another designer’s work.
*EMAIL is not foolproof. We will follow the timeline listed on the first page of the proof. If you think you are missing an email from me, please contact to follow up.
*LETTERPRESS AND FOIL PRINTING is through a trusted outside studio. It’s a handmade process, and ink colors and impression may vary slightly between print runs and differ slightly from samples in the studio.
*DIGITAL PRINTING is a machine run process, but color is adjusted by eye. I will color match as closely as we can to a pantone or letterpress ink, but there may be slight variation.
*DIGITAL ADDRESSING lists must be submitted upon proof approval. I will send you an Excel template as this format is required. Your addresses will be printed exactly as you submit them, so please spell out or abbreviate, as desired.
*CALLIGRAPHY ADDRESSING must be reserved at time of deposit, and availability is not guaranteed. Addresses must be received by the date assigned on your proof cover sheet. Late proof approval and/or address submission may result in the loss of your calligraphy reservation or a rush fee.
ESTIMATES: Estimates are created on a per-project basis and can be changed with change of design, upping the quantities, paper choices, etc. Pirouette Paper will notify you of any pricing changes in each proof and in the final design release, where you will sign off on any updated pricing. Changes after the contract is signed and the retainer is paid that result in a lesser amount than originally agreed upon will not be changed in the invoice and you will have to pay for the original amount. Changes after the contract is signed and the retainer is paid that result in a larger amount than originally agreed upon will be added to the invoice and it is your responsibility to cover those costs.
QUANTITIES: All projects that are sent to print must be in an increment of 25 for the quantity. For envelopes, I automatically add an additional 15% for addressing errors. If you would like to change your quantity after receiving your final order or after signing your final design release, additional pieces will be a $200 minimum charge and higher per-unit cost to account for production and press set up fees. Rush fees will also be applied if needed by a certain date.
SHIPPING: Ground shipping costs are a flat rate of $25 per box in the US and are shipped through UPS, which will be included in your invoice. Should the client wish to use another shipping method, please let me know at time of design approval. Alternative shipping methods must be paid in full before shipment. Pirouette Paper is not responsible for any damage during shipping. I will carefully package everything to avoid damage, but if your job suffers damage in transit, you must file a claim against the carrier (USPS, UPS, FedEx, etc.) to recover the value. I can try to re-print the order as quickly as possible as a service to you, but I will have to charge you the full price for replacement. International packages will be charged accordingly. I do fully insure all packages.
PAYMENT: All orders must be paid in full before the go to press. Should final payment and/or design approval not take place, customer forfeits retainer and contract is terminated. Payment can be made by cash, check/ money order, or through online invoice.
CANCELLATION BY ME FOR ANY REASON: Pirouette Paper cannot be responsible for unforeseen circumstances, work-stoppages, "acts of God", which may make it impossible for me to complete your job in a reasonable amount of time. My complete obligation to you may be discharged in its entirety by my refund of your deposit, without prejudice, and disclaiming any secondary consequences or costs that you may incur. I is my intention to complete every job to completion, but if there is a substantial reason that I choose not to move forward with any part of your project, a refund will be assessed and you will be required to sign a refund form with agreed refund amount.
Please be aware that any delays caused by you will postpone your estimated completion date.
CANCELLATION BY YOU FOR ANY REASON: If you decide to cancel the job prior to any part of it going to press, you agree to forfeit your deposit. Cancellations after the job has been sent to press will not be accepted. You cannot cancel any part of your job once the final design release contract has been signed. All quantities of each item provided in the final design release are covered by this clause upon acceptance of this contract. Any quantities lowered or items cancelled are at the sole discretion of Pirouette Paper and will constitute forfeiture of that portion of the invoice.